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Dr PC Australias Leading Computer & Notebook Repair SpecialistsDr PC offer same day, Workshop and onsite computer repairs to a wide range of areas around Australia. We bring fast, friendly, and award winning customer service to your home or office to help with all your computer repair needs. Most importantly, we speak plain English - so no matter if you need virus or spyware removal, have an internet connection problem, or if your PC has just crashed, we will offer you advice on how to keep your computer running as fast and smooth as possible along the way.We only provide highly skilled and qualified technicians for all computer repairs, To find out more about our computer services, why not give us a call today or book for a technician to call you to discuss your needs at a time suitable for you.We Specialise In:Virus, Spyware & Trojan Removal IT ConsultingImproving Computer Speed General PC Health Checks Onsite SupportHome & Business Networks and Wireless setup Onsite PC, Server and Network RepaiirsInternet and Email Issues Project Management and Server InstallationsAll Hardware repairs & Upgrades for PC & Notebooks Networking, Installations & RepairsFault Detection and Diagnosis Server Health ChecksBroadband & ADSL Installation PC, Server Backup Inhouse and Offsite ServicesData Recovery IN A HURRY?Call Now! 9721-3072gg
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ABOUT US
WHY choose US
Dr PCs service philosophy is supported by our continued improvement in the way we operate and the total experience we deliver to our customers. As a company we are fully quality accredited to AS/NZS ISO 9001:2008 standard.Dr PC is customer centric, all team members follow strict protocol in the way we engage customers from our uniform, documentation and professional approach ensures consistency of service and support across our entire team.When a team member joins Dr PC it is the beginning of their educational journey. We encourage and support them to improve their skills knowledge and understanding by undertaking specific courses to enhance these very important attributes. We dont employ Nerds or Geeks. We only employ people who truly understand customer service who just happen to be very Technology savvy.Our objectiveOur objectiveOur objective is to continue the growth of our success by fostering the high standards of service and product we are setting in the industry. We will also achieve this objective through a well managed expansion process on a national basis and diversification in such areas as becoming a Recognized Training Organization (RTO).Our integrity, quality of service and the reliability of our product has led to our success in winning the Small Business Award. As part of our commitment we strive to be 'user friendly' by using language that is easy for our clients to understand and to respect our client's needs and budget. At the same time, we aim to provide the highest ongoing level of training and qualifications for our staff.Our philosophyOur philosophyOur underlying philosophy is to give the standard of service and quality of product we would appreciate receiving if we ourselves were the client.
Because you will not find an IT company with better service, better value and overall performance.We have been in business since 1993, Our client database has been growing at an average 40% per year, this is due to our fast turn around times, knowledge in the product we sell & support Our service is unmatched and we are a leader in our industry.Contact us for all your IT needs, Because of our specific knowledge of Microsoft and other software and your computer hardware, we'll have you up and running in no time. At any time if you feel you have not recieved the level of service you deserve then I invite you to call me.Managing DirectorSteve Pourniotis
SERVICES
Services
Phone and remote supportPhone and remote supportPC help and support is only a phone call away with Dr PC! Our Dr PC Help desk is available to you for 6 days a week to assist you with problems you experience. Our friendly staff can help you with: * General assistance and help * Configuring new devices * Installing new softwareDistance is no longer a barrier with Dr PC Remote Support. With your permission Dr PC can connect* to your system to provide real time help and support just like having the doctor sitting right beside you. Once the problem is established, Dr PC can solve the problem right before your eyes! The Dr PC Remote Support can help you with: * Advance problem resolution * Spyware/Virus Removal * Training (Windows and Microsoft products only)*You must have a working internet connection for this serviceonsite-supportOnsite supportLet us come to you! If you have a few irritating problems with your computer or printer, or if you have a really big problem (or two), you can now get everything sorted out at the same time. Dr PC offer a personal Computer Technician in the comfort of your own home we will fix problems*, install hardware, answer questions and explain whats wrong using simple words (not geek speak). Anyone, Anywhere, Anytime.Some of the Services we offer Onsite: * System setup wireless/broadband, software, fax, printer/scanner * Troubleshooting (i.e. system conflicts and problem resolution * Transfer or Data backup * Security software installation/configuration * Virus/spam-ware removal/protection * Training/familiarisation * and a whole lot moreNeed us there fast? We can be onsite within 2 hours of your call with our Priority Service (extra fee applies)* Service does not include any necessary hardware to fix hardware related issues.
TERMS
Terms & Conditions
Dr PC is a national service company providing technical support, assistance and training on computer and communication products through partnered retail outlets (Reseller).Customer Responsibilities 1. When you purchase a Dr PC service from a reseller, you must activate the service within 60 days of purchase otherwise the service lapses at Dr PC's discretion. You must also retain the receipt for the lifetime of any product or service you purchase and quote the receipt number and (CRN) Customer Reference Number on activation, and when required present the issued card and receipt as evidence of your purchase. For your added security you will be provided with a (PIN) Personal Identification Number on activation, it is recommended you keep the PIN and CRN in a secure and safe location as these will be requested each time the service is used. 2. Activation of the product must occur between the hours of 8am to 8pm Monday Friday and 10am - 5pm Saturday and Sunday. 3. Once activation occurs the product is non-refundable. 4. You must give Dr PC 24 hours notice if you wish to reschedule an appointment otherwise Dr PC may at its discretion charge a cancellation fee at the current listed rate. 5. Dr PC is not responsible for lost data under any circumstances and recommends that you back up all vital data on a regular basis and in particular prior to any Dr PC service whether it is by, internet or onsite. Dr PC can backup you data prior to the commencement of any work at an additional charge. 6. For onsite services, you need to have where applicable (a) the equipment connected to power within the immediate vicinity (b) the internet and/or home network activated (c) legally licensed software and (d) the requisite hardware devices, components, software, cables and cabling. 7. For onsite service the working environment in which the Dr PC technician is requested to perform their duties must meet the respective Occupational Health and Safety (OH & S) regulations of the respective states and/or territories. If the Dr PC technician believes that the environment does not meet these requirements then at Dr PC's sole discretion reserves the right to leave the site in which case you will be required to pay compensation at the current listed rate in order for Dr PC to complete the service. 8. For onsite services an adult of 18 years must be available for the entire service and at the agreed time, otherwise Dr PC will leave the site in which case you will be required to pay compensation at the current listed rate in order for Dr PC to complete the service. 9. You are responsible for meeting all manufacturer warranty conditions on your products and Dr PC accepts no responsibility or liability for the consequences of any breach that may occur during the delivery of a Dr PC service.Dr PC Service 1. Dr PC reserve the right to withdraw any service from sale at any time. 2. Dr PC reserve the right to cancel any active service at any time in which case Dr PC will pay you a full refund based on the original service receipt referred to in 2 above. 3. Dr PC service details and prices were correct at the time of printing but are subject to change without notice. 4. Dr PC may at your request provide you with additional services including data transfer or back-up services and in these circumstances Dr Pc will issue an additional receipt while onsite or forward a receipt by email if completed remotely. 5. Dr PC service is available throughout Australia but a traveling surcharge at the listed rate may apply outside of all metropolitan areas and 30km from regional centres serviced by Dr PC. 6. Dr PC service is available 7 days a week excluding public holidays, and Dr PC will use its best endeavours to deliver timely service notwithstanding unpredictable volume spikes, unscheduled transport or sickness problems, and other factors beyond our control, including but not limited to power failure, technical breakdowns and acts of God.General 1. Products and or services which are deemed non transferable are only for use by the person who activated the product and cannot be not be used by any other person. 2. Dr PC does not support illegal software products or practices and will not provide any service related to or depending on them. 3. Products and services which are subject to a "fair use" policy are limited to 30 minutes of assistance in any one 24 hour period. Additional assistance can be provided at Dr PC's sole discretion. 4. Dr PC does not acknowledge that product manufacturers specified environmental or minimum system requirements are correct and reserves the right to either modify them as a condition of providing a service or cancel the service as per clause 10 of these terms and conditions. 5. Dr PC may utilise other companies' products (3rd party) for the delivery of a service such as virus protection or back up software, and in these circumstances the terms and conditions of these 3rd party products as set out on their website also apply. 6. If Dr PC consider a technical matter might be covered under the manufacturer's warranty and accordingly refer you to the manufacturer, Dr PC are not responsible for any ensuing costs or delays even if ultimately the problem was not covered by the manufacturer's warranty. 7. Dr PC support will be provided to the best of its ability however Dr PC makes no guarantees as to the service quality nor does it accept responsibility and liability for ongoing support matters other than those provided for in these terms and conditions. 8. Dr PC makes no guarantees nor accepts and responsibility and liability for any consequential direct or indirect loss or damage resulting from its utilisation of 3rd party products, technical and operational matters or from delays of any nature or cause whatsoever. 9. Subject to the customers statutory rights under the Australia Trade Practices Act or other similar state and territory laws, all entitlements and the liability of Dr PC and/or their reseller is expressly limited to the cost of the service being provided. 10. For participating Resellers, products and services can be "Recharged" via the respective the Resellers online shops. 11. For fixed price services there are no additional charges other than those applicable in accordance with clause 13 of the terms and conditions.
CONTACT
OUR location
CONTACT us
Dr PC Fairfield NSWShop 9 / 143 Fairfield StreetFairfield NSW 2165
TELEPHONE: 02 9721 3072FAX: 02 9721 3074E-MAIL: steve_drpcnsw.net.au
